Business services qualifications

Solvo Vir offers a range of apprenticeship qualifications for back-office business service functions, including business admin apprenticeships and customer service qualifications. This type of training increases performance, efficiency of key support staff and helps with business development.

Our expert training will empower your existing staff, pushing them to reach their highest potential, whilst giving them the ability to grow within the business. For new starters, it also underlines the company’s willingness to commit to individual development through business apprenticeships.

Business administration apprenticeship training qualification

Level 3 Business Administrator

For administrators working independently or as part of a team. Also staff who develop, implement, maintain or improve administrative services.

Expert business development advice with Solvo Vir

Solvo Vir delivers flexible training to suit your needs. Our trainers to come to you and will also delivery training remotely via our online platform. Both methods are used concurrently so that our trainers can monitor and support the learning process.

We understand the importance of learning alongside day-to-day work, so we adjust our learning programme to suit your company’s needs. For example, running classroom sessions with managers on your premises. We can adapt the delivery of our business service qualifications to fit in with your working day.

Because our trainers are based in multiple locations, Solvo Vir has effective nationwide coverage. We deliver business support training to a cross-section of businesses. These range from SMEs to large, multi-location organisations, servicing a variety of industries in the public, private and third sector.

Benefits of business apprenticeships

When employees are offered opportunities for growth through business services apprenticeships, it not only shows the commitment of the company to educating and developing their staff, but also demonstrates a recognition of their importance to the business. A benefit of this is a boost in morale for employees, renewed engagement in their work and an expanded knowledge base.

Customer service or business admin apprenticeships can often be a spring board to further career opportunities, including management or senior support. Learners who complete the Customer Service Practitioner apprenticeship are eligible to join the Institute of Customer Service as an individual member at professional level.

Who we work with ›

Upskill with a Business Services apprenticeship

Solvo Vir delivers business services apprenticeships to upskill your workforce. These are suitable for a range of staff, from entry level to middle and experienced administrator or customer service roles. We offer multi-level standards of business services apprenticeships. These are nationally recognised qualifications.

Training and apprenticeships

Find out about our apprenticeship qualifications:

For more information, including forthcoming enrolment dates, or to request a call back from our Business Development Team

Kelly Halliday

I have stronger self awareness, confidence and skills

I have recently completed a Level 2 in Recruitment Resourcing and my experience with Solvo Vir has been brilliant. Completing the qualification gave me the opportunity to broaden my understanding of the sector as a whole, as well as the chance to reflect on my own practices. Through written and verbal assessments, observations and the chance to provide evidence of my own work, I was encouraged to reflect on my own practices with a new, informed perspective. This has allowed me to build upon my self awareness, confidence and skill set.

My Assessor, Holly Broady, was endlessly supportive, patient and flexible in her approach. She was always happy to tailor the course to best suit the style of learning that worked for me and offered a variety of methods to complete assessments. She offered consistently quick feedback and guidance, and I felt throughout that she had a genuine investment in my personal development. She has been such a pleasure to work with and I would recommend Solvo Vir to anyone working within Recruitment.

Level 2 Recruitment Resourcer testimonial

Robert Lock

Technical Recruitment Consultant, Greenfield IT

Within weeks I was way ahead of schedule

Throughout my engagement with Solvo Vir they’ve provided with me quick feedback, with easily obtainable targets and assistance throughout my course. Many of the modules studies gave me relevance to the way I go about my work within recruitment and gave an added insight into areas that you may often overlook.

Sarah began working with me when I must say I was slightly behind schedule with my NVQ; within weeks I was way ahead of where I needed to be, she gave me fantastic guidance and support which delivered exceptional results for me. She was always there not just in core working hours but also during evenings and weekends to provide feedback or answer any questions that I had as well. Sarah has been fantastic for me in obtaining my qualification and I would have no hesitation in recommending her or Solvo Vir. I would like to solely thank Sarah for everything and also Solvo Vir in helping me obtain my qualification.

Steve Moran

Director, Greenfield IT Recruitment

The qualification adds value and quality to our brand

I recently completed the Level 3 Recruitment qualification with Solvo Vir. Although I have worked in the recruitment game for many years I wanted to hold an industry recognised professional qualification. I liked that we could tailor the course to meet our own needs. My trainer (Sarah Pegler) was a star, very supportive and encouraging. I set manageable targets with her and she allowed me to work at a pace that didn’t affect my day to day work.

I encourage my staff to complete the qualification as it adds value and a mark of quality to the Greenfield company brand. The training course delivered to my staff has been relevant, engaging and interesting; it has allowed them to come up with innovative ideas and approaches to their everyday recruitment tasks and challenges. I would highly recommend Sarah Pegler and Solvo Vir.

Laura Gwynn

Recruitment Consultant, Greenfield IT

Sarah delivered outstanding support and advice

My experience with Solvo Vir has been fantastic. We had the ability to be able to pick the modules that we felt would be relevant to our roles within the business and had help and guidance throughout the process of completing our NVQ's.

Sarah Pegler has delivered an outstanding amount of support and advice. She was always there to answer questions or to support me on anything that I wasn't sure on and gave me extra sessions to give me more information on any topics that I wasn't sure on. I would like to thank Sarah and Solvo Vir for helping me obtain my Level 2 NVQ.

Stacey Higgins-Martin

Zachary Daniels, Warrington

I was keen to be the best recruiter possible

When I started my Level 3 Recruitment qualification I had been in recruitment for just 2 years. I was keen to better myself to make myself the best recruiter possible. I have alaways enjoyed studying & learning so when I was offered the chance to gain a new qualification in recruitment I jumped at the chance! It wasn’t at all hard to fit the study in around working. I would fit in my study normally the odd lunchtime, evening and also during the weekend. I would do 30 mins here and there and I never found it difficult to fit in around my work schedule - I always managed to get my assignments in on time.

The qualification has definitely improved my skills and confidence to do the job. My colleagues noticed the time and effort that was put in during the 12 months' study and were all very happy when I passed!To anyone else considering this qualification, I would say to 100% give it a go! My coach, Holly was very supportive and helpful; all assignments were always very well explained and Holly made the process very enjoyable!

David Moores

Zachary Daniels, Warrington

I wanted to hone my skills as a manager

I wanted to take the Level 3 Management training because I am always looking to expand my knowledge and learn new things. I had never undertaken professional Learning and Development as part of my role, so this was an opportunity to hone my skills as a manager. When I first looked at the list of modules, I noticed many that were relevant to my role. I was particularly keen on learning the law and legal side of management. I know now that if any related issues come up in future, I’ll be more confident to deal with them.

It wasn’t too difficult to fit in the study time around my day to day job. I wanted to complete the training within 12 months, which did mean I was busier towards the end of it, however I found time within the working day and outside work. The workload was very manageable. All in all, the training has been very useful and it has broadened my knowledge.

Ross Fletcher

European Recruitment Consultant, Lucas Blake Recruitment, Altrincham

I wanted to stand out from other recruiters

My main aim in taking the recruitment apprenticeship was to differentiate myself and stand out from other recruiters. These days, the majority are degree-educated and the apprenticeship is a really good qualification to further improve skills and to stand out. Having the apprenticeship qualification has increased my confidence levels in my current role, especially when engaging with clients and candidates. It has honed and refined my work ethic, giving me a fuller understanding of the recruitment process. It has made me more resilient in my work.

In terms of improving my career prospects, the apprenticeship qualification looks great on my CV. It will help me progress internally, within the company. Recruitment is a very competitive business, where we need to stay one step ahead. When an agency’s consultants have the CertRP title it has a powerful effect on candidates as they will usually prefer to go with someone who has the letters after their name.

Ryan O’Connell

HTE Recruitment, Manchester

The course will allow me to grow within my company

I am taking the apprenticeship because I want to extend my knowledge on recruitment and all of the laws/legislation that affects the recruitment industry.This qualification will allow me to become more of an all-rounder when it comes to recruitment. I do permanent recruitment and the training has also allowed me to learn about temp recruitment and what it entails and the similarities and differences. I am hoping it will allow me to possibly move into other fields in the future and grow with the company I am currently working for. This qualification has broadened my knowledge, which can only benefit my company.

Olivia Bakewell

Smile Education, Birmingham

Sarah made my learning feel so straight forward!

I had wanted to complete my Level 3 CertRP qualification for a number of years but was put off by the amount of extra work alongside running a busy temp desk and managing a team of consultants! After meeting Sarah, she assured me that she would support us all along the way and parts of the assessment could be completed simply shadowing me doing everyday tasks – I still didn’t believe it would be as straight forward as she said!

The practical side has all been done without even moving from my desk, Sarah shadowing me whilst I am completing tasks that I would be doing anyway and asking questions to verify my understanding. The exam part of the qualification involved studying 6 modules, broken down into 6 x 1-hour long revision sessions + a few extra bonus sessions towards the end! Sarah was always available to help and was extremely honest, approachable and easy to get along with. I would highly recommend Sarah to other learners.

Louise Horan

Smile Education, Birmingham

Sarah encouraged me not to give up

I would like to recommend Sarah for her continuous support in helping me achieve my NVQ in Recruitment Resourcing. Sarah constantly supported me and encouraged me to continue with this course after I was seriously considering giving up, but I am extremely grateful for Sarah and all of the work she has put into developing my knowledge in this area. I know she will continue to support others in their professional growth and personal development and I wish her all the success in the world!

Louise Duke

Cohesion Recruitment

I have more awareness of the industry, my clients and prospective candidates

Completing this course has given me recruitment knowledge which I have not gained within my role. Within the module ‘Understanding the recruitment market’ I was able to increase my awareness of the industry and specifically which factors affect our clients and candidates.

The unit that I enjoyed most was ‘understanding the use of networking tools’ as this provided excellent guidance on the benefits of networking.

Sarah was a superb assessor throughout, very supportive with the work that had been set and always gave feedback promptly.

Ellie Stanfield

Assistant Accountant, RSK Group, Chester

I wanted to go into accounting and decided an apprenticeship was the best way to do it. I started a university course but didn’t enjoy it and wanted to be more hands on.

The way you can work alongside studying is really good. I get support from my work colleagues as well as from Solvo Vir.

My assessor is really great and is very supportive. I can email a question and he’ll respond – he’s always available for help and support.

When I’ve completed the Level 3 programme, I would like to go on and do the Level 4 qualification and eventually become a chartered accountant.

Helen Jones

Scantec

Management training has increased my self-awareness

One of the main benefits of the Level 3 Management training is that it has increased my self-awareness. I have been able to reflect on how I am as a leader, and even to consider how I might have done things differently in the past, as similar topics come up in the modules.

I have also benefitted in terms of being better equipped to plan. I have gained a better understanding of the principles of business, and what is expected of a leader in an organisation. I would definitely recommend Level 3 management training to others.

Case Study

Stephanie Williams

Recruitment Consultant, Connex Education

The course broadened my knowledge of the industry

I recently completed my Level 2 Certificate in Recruitment Resourcing with Solvo Vir. I found it really helpful for my own professional development, as it required me to look at my own recruitment methods and learning styles which made me consider areas that I could strengthen and improve. I also did a lot of research into the recruitment sector while completing my assignments, which broadened my knowledge of the industry and helped me to stay up to date with changes and developments that will affect my current role.

My assessor, Holly Broady, was really helpful and supportive throughout my qualification. She gave me great guidance while encouraging me to think independently and consider different perspectives and methods of learning and development. By completing assessments through written assignments, discussions and observations, and providing evidence of my own work I expanded my industry knowledge and professional skillset. I would recommend the course for anyone who wishes to further their learning and build on their own experience and skills within the recruitment sector.

Paul Pegler

Fircroft Recruitment

My trainer was passionate with good, solid advice

"I have been very fortunate to have had a great teacher from Solvo Vir. She was a real inspiration and helped me throughout the whole 12-month period. She has not only supported me through this qualification but through challenges in the work place. My tutor has been extra helpful regarding difficult subjects & topics, taking time out to explain what is required and in what context, enabling me to complete the projects to the best of my abilities. She has always encouraged and supported me through these periods and has encouraged me to stay focused and complete the NVQ course.

I felt very much at easy in my tutor's presence, due to her bright and bubbly personality, which combined with her knowledge and dedication to making learning fun, makes her a “Top Class Tutor”. I could also ask her lots of questions, to which she had lots of patience and answers for – nothing was too much to ask! She explains things well and gives good solid advice. My tutor is very approachable, caring and passionate mentor – if I hadn’t had her as my tutor, I would not have completed the course.

Kelly Rose

C and M Recruitment, Manchester

I feel more confidence and a sense of achievement

I took the apprenticeship because I wanted to obtain a qualification. I had been in the recruitment business a long time, but did not have qualifications specifically in recruitment. I was looking to obtain that qualification and also learn more while doing so, particularly on the legal aspects of recruitment. Taking the apprenticeship gave me the opportunity to focus and learn.

My company initially wanted to upskill newer employees, in order to fill skill gaps in the business and I requested to be included on the training. Doing the apprenticeship has given me more confidence, and a sense of achievement. It is nice to be recognised for my skills and knowledge. It is also good to be able to show clients that you have thorough, recognised training and qualifications.

Kirsty Morris

Senior Client Delivery Consultant, Venturi Ltd.

I gained a promotion after just 12 months

I was keen to take on a recognised certificate / qualification due to starting a career in a brand new industry and Solvo Vir opened that door for me. Recruitment Resource and the process behind it is highly significant in a recruitment business and impacts the service towards candidates and clients – I wanted to ensure that I was not only doing my job well but I was doing it properly and ethically in order to deliver an impeccable service and place quality candidates – this is where my course has had a significant impact.

I have learnt so, so much from a legal, regulatory, ethical and process perspective to the point where I became better in my role and was successful in gaining a promotion after less than 12 months within the business. The service received from Solvo Vir has been outstanding and the support from my assessor, Holly has been truly incredible, she was always on hand for support and to answer any questions or concerns I may have had as well as motivating me and praising my efforts throughout the course.

I would highly recommend Solvo Vir and their assessors to anyone looking to gain a qualification within the recruitment industry and I personally would not go through any other company when I choose to take on any further courses for both my personal and professional development in the future.

Andrew Cullum

Recruitment Consultant, Marske Site Service (MSS People)

I feel added gravitas when talking to clients

After over five years in the recruitment industry I was keen to get a deeper understanding of the processes involved and to formalise the knowledge I had already gained through hands on experience. There are several benefits to having a formal, relevant qualification and being recognised as an expert. It will give me added gravitas on LinkedIn and when talking to clients, as well as amongst my peers.