This policy will enable Solvo Vir to demonstrate its commitment to keeping safe the children and/or vulnerable adults with whom it works alongside. Solvo Vir acknowledges its duty to act appropriately to any allegations, reports or suspicions of abuse.
It is important to have the policy and procedures in place so that staff, volunteers, service users, and management personnel can work to prevent abuse and know what to do in the event of abuse.
The Policy Statement and Procedures have been drawn up in order to enable Solvo Vir to:
- Promote good practice and work in a way that can prevent harm, abuse and coercion occurring
- To ensure that any allegations of abuse or suspicions are dealt with appropriately and the person experiencing abuse is supported;
- and to stop that abuse occurring.
The Policy and Procedures relate to the safeguarding of children and/or vulnerable adults.
Vulnerable adults are defined as:
- People aged 18 or over who are receiving or may need community care services because of learning, physical or mental disability, age, or illness
- As a result of those care and support needs is unable to protect themselves from either the risk of, or the experience of abuse or neglect
- Who are or may be unable to take care of themselves, or unable to protect themselves against significant harm or exploitation
- Is experiencing, or at risk of abuse or neglect
Children are defined as:
- A child is under the age of 18 (as defined in the United Nations convention on the Rights of a Child).
The policy applies to all staff, including senior managers, stakeholders, freelance staff, learners, Prime Contractors and anyone working on behalf of Solvo Vir.
Solvo Vir recognise a large majority of their services users are aged 18 or over.
In order to implement the policy, Solvo Vir will work:
- To promote the freedom and dignity of the person who has or is experiencing abuse
- To promote the rights of all people to live free from abuse and coercion
- To ensure the safety and well-being of people who do not have the capacity to decide how they want to respond to abuse that they are experiencing
- To manage services in a way which promotes safety and prevents abuse
- Recruit staff and volunteers safely, ensuring all necessary checks are made
- Provide effective management for staff and anyone working on behalf of Solvo Vir through supervision, support and training
- Will ensure that all management members, stakeholders, staff, service users, and anyone working on their behalf are familiar with this policy and procedures
- Will work with other agencies within the framework of the Manchester Safeguarding Adults Board (MSAB) and the Manchester Safeguarding Children Board (MSCB)
- Will act within its confidentiality policy and will usually gain permission from service users before sharing information about them with another agency
- Will pass information to Adult and Culture Services when more than one person is at risk. For example: if the concern relates to a worker, volunteer or organisation who provides a service to vulnerable adults or children
- Will inform service users, which include Prime Contractors, that where a person is in danger, a child is at risk or a crime has been committed then a decision may be taken to pass information to another agency without the service user’s consent
- Will make a referral to the Adult Social Care Direct team as appropriate
- Will endeavour to keep up to date with national developments relating to preventing abuse and welfare of adults
- Will ensure that the Designated Safeguarding Officers understands his/her responsibility to refer incidents of adult abuse to the relevant statutory agencies (Police/Adult and Culture Services Directorate)
The Designated Safeguarding Officers in Solvo Vir are:
Holly Broady, IQA
Tel: 07860 854 137
They should be contacted for support and advice on implementing this policy and procedures.
Solvo Vir provides a training and development service to both children and adults. These procedures have been designed to ensure the welfare and protection of any child and/or adult who accesses services provided by Solvo Vir. The procedures recognise that adult abuse can be a difficult subject for workers to deal with. Solvo Vir is committed to the belief that the protection of vulnerable adults from harm and abuse is everybody’s responsibility and the aim of these procedures is to ensure that all managers, stakeholders, management members, staff and anyone else working on their behalf act appropriately in response to any concern around adult abuse.
Solvo Vir is committed to putting in place safeguards and measures to reduce the likelihood of abuse taking place within the services it offers and that all those involved within Solvo Vir will be treated with respect.
Therefore, this policy needs to be read in conjunction with the following policies:
- Learner Code of Conduct
- Appeals Policy
- EDI Policy
- Health and Safety Policy
- Complaints Policy
- Whistleblowing Policy
- Confidentiality Policy
- Learner At Risk Policy
- GDPR Policy
- Recruitment Policy
- Lone Worker Policy
- Cyber Security Policy
- Prevent Policy
- Any other policies which are relevant that the organisation has in place
Solvo Vir is committed to safer recruitment policies and practices for paid staff, trustees and volunteers. This will include CRB disclosures for staff, ensuring references are taken up and adequate training on Safeguarding Children and/or Adults is provided for staff and volunteers.
Management members/stakeholders will be required to provide two references and where appropriate may have a Criminal Records Bureau disclosure.
The organisation will work within the current legal framework for reporting staff or volunteers that are abusers.
Recognising the signs and symptoms of abuse
Solvo Vir is committed to ensuring that all staff, the management team, stakeholders and anyone working on their behalf, undertake training to gain a basic awareness of signs and symptoms of abuse. Solvo Vir will ensure that the Designated Safeguarding Officers, other members of staff, management team and anyone working on their behalf have access to training around Safeguarding Adults and Children.
“Abuse is a violation of an individual’s human and civil rights by any other person or persons”
(No Secrets: Department of Health, 2000)
- Physical abuse: including hitting, slapping, punching, burning, misuse of medication, inappropriate restraint
- Sexual abuse: including rape, indecent assault, inappropriate touching, exposure to pornographic material
- Psychological or emotional abuse: including belittling, name calling, threats of harm, intimidation, isolation
- Financial or material abuse: including stealing, selling assets, fraud, misuse or misappropriation of property, possessions or benefits
- Neglect and acts of omission: including withholding the necessities of life such as medication, food or warmth, ignoring medical or physical care needs
- Discriminatory abuse: including racist, sexist, that based on a person’s disability and other forms of harassment, slurs or similar treatment
- Institutional or organisational: including regimented routines and cultures, unsafe practices, lack of person-centred care or treatment
Abuse may be carried out deliberately or unknowingly. Abuse may be a single act or repeated acts.
People who behave abusively come from all backgrounds and walks of life. They may be doctors, nurses, social workers, advocates, staff members, volunteers or others in a position of trust. They may also be relatives, friends, neighbours or people who use the same services as the person experiencing abuse.
Designated Safeguarding Officers for safeguarding adults and children
Solvo Vir has appointed individuals who are responsible for dealing with any Safeguarding Adults concerns. In their absence, a deputy will be available for workers to consult with.
The Designated Safeguarding Officers for Safeguarding Adults within Solvo Vir are:
Holly Broady, IQA
Tel: 07860 854 137
Should either of these named people be unavailable then the management team, stakeholders, staff or anyone acting on their behalf should contact Manchester City Council using the details below:
Call: 0161 234 5001
The roles and responsibilities of the Designated Safeguarding Officers are:
- To ensure that all staff including volunteers and stakeholders are aware of what they should do and who they should go to if they have concerns that a vulnerable adult may be experiencing, or has experienced abuse or neglect.
- To ensure that concerns are acted on, clearly recorded and referred to an adult social care direct team or to the allocated social worker/care manager where necessary.
- To follow up any referrals and ensure the issues have been addressed.
- Consider any recommendations from the safeguarding adults and children process
- To reinforce the utmost need for confidentiality and to ensure that staff and volunteers are adhering to good practice with regard to confidentiality and security. This is because it is around the time that a person starts to challenge abuse that the risks of increasing intensity of abuse are greatest.
- To ensure that staff working directly with service users who have experienced abuse, or who are experiencing abuse, are well supported and receive appropriate supervision.
- If appropriate staff or volunteers will be given support and afforded protection if necessary under the public interest disclosure act 1998: they will be dealt with in a fair and equitable manner and they will be kept informed of any action that has been taken and its outcome
- Inform the prime contractors of any causes of concern and/or safeguarding incidents
Responding to people who have experienced or are experiencing abuse
Solvo Vir recognises that it has a duty to act on reports, or suspicions of abuse or neglect. It also acknowledges that acting in cases of adult abuse is never easy.
How to respond if you receive an allegation:
- Reassure the person concerned
- Listen to what they are saying
- Record what you have been told/witnessed as soon as possible
- Remain calm and do not show shock or disbelief
- Tell them that the information will be treated seriously
- Don’t start to investigate or ask detailed or probing questions
- Don’t promise to keep it a secret
If you witness abuse or abuse has just taken place the priorities will be:
- To call an ambulance if required
- To call the police if a crime has been committed
- To preserve evidence
- To keep yourself, staff, and service user’s safe
- To inform the Designated Safeguarding Officer in your organisation
- To record what happened in the Identified Safeguarding Assessment Form – need to link
All situations of abuse or alleged abuse will be discussed with a Designated Safeguarding Officer. If a member of the management team, a stakeholder, staff member or anyone working on their behalf feels unable to raise this concern with a Designated Safeguarding Officer then concerns can be raised directly with the local Safeguarding board. The alleged victim will be told that this will happen. This stage is called ‘the alert’.
If it is appropriate and there is consent from the individual, or there is a good reason to override consent, such as risk to others, a referral (alert) will be made to the local Safeguarding Board.
If the individual experiencing abuse does not have capacity to consent, a referral will be made without that person’s consent, in their best interests.
The Designated Safeguarding Officer(s) may take advice at the above stage from Manchester Adult and Children Safeguarding board and/or other advice-giving organisations such as Police.
Manchester City Council
call: 0161 234 5001
Manchester Adult and Safeguarding Board
call: 0161 234 5001
Please note that this is an advice service ONLY. All alerts should be raised with Adult Social Care Direct.
(ask for Local Area Police Station or Public Protection Unit)
Managing allegations made against a member of staff or volunteer
Solvo Vir will ensure that any allegations made against members or a member of staff will be dealt with swiftly.
Where a member of staff is thought to have committed a criminal offence the police will be informed. If a crime has been witnessed the police should be contacted immediately.
The safety of the individual(s) concerned is paramount. A risk assessment must be undertaken immediately to assess the level of risk to all service users posed by the alleged perpetrator. This will include whether it is safe for them to continue in their role or any other role within the service whilst the investigation is undertaken.
The Designated Safeguarding Officers will liaise with Adult and Children Social Care Direct to discuss the best course of action and to ensure that the Solvo Vir’s disciplinary procedures are coordinated with any other enquiries taking place as part of the ongoing management of the allegation.
Solvo Vir will inform any Prime Contractors of any allegations made.
Solvo Vir has a whistleblowing policy and staff are aware of this policy. Staff will be supported to use this policy.
Recording and managing confidential information
Solvo Vir is committed to maintaining confidentiality wherever possible and information around Safeguarding Adults and Children issues should be shared only with those who need to know. For further information, please see Solvo Vir’s confidentiality policy.
All allegations/concerns should be recorded on the Identified Safeguarding Assessment Form. The DSO will save this in a secure location where safeguarding adults and children concerns will be recorded with restricted access to DSOs. The information should be factual and not based on opinions, record what the person tells you, what you have seen and witnesses if appropriate.
The information that is recorded will be kept secure and will comply with the GDPR.
Access to this information will be restricted to the Designated Safeguarding Officers.
Disseminating/Reviewing policy and procedures
This Safeguarding Policy will be clearly communicated to staff, stakeholders, service users, management team and anyone working on their behalf. The Designated Safeguarding Officers will be responsible for ensuring that this is done.
The Safeguarding Policy will be reviewed annually by the Designated Safeguarding Officers.
The Senior Management Team will be involved in this process and can recommend any changes.
The Designated Safeguarding Officers will also ensure that any changes are clearly communicated to staff, stakeholders and anyone working on their behalf. It may be appropriate to involve service users in the review and service users need to be informed of any significant changes